Generator Service Setup

New Generator Client Intake

Tell us about you and your generator so we can set you up for service, maintenance, and reminders. Fields marked * are required. Have your generator's data label and a phone photo handy.

Before you begin — we specialize in Generac & Generac-built generators, and offer preventive maintenance in Orleans, Brewster, Harwich, Dennis, Yarmouth, Eastham, Chatham, and parts of Barnstable & Sandwich (by ZIP). Outside the area, or a different brand? You're still welcome to submit — a travel surcharge may apply, or we may be unable to take it on. We'll review your request and let you know.

Please also note: we cannot accept new clients whose generators do not comply with the manufacturer's installation requirements — such as required clearances from the home, windows, doors, vents, and other openings. That's why we require a photo of the unit below: we review it to confirm the installation before scheduling a visit.

1  •  Your Contact Information

Leave blank if you're not a business.

2  •  Generator / Service Address

The address where the generator is installed.

Your ZIP determines service-area eligibility.

3  •  Billing Address

4  •  Generator Information

Your make, model, and serial number from the data tag are what we need. The technical specs below are optional — leave anything you're unsure of blank and we'll confirm it from your serial number.

We specialize in Generac & Generac-built units (Guardian, Honeywell, Eaton, Siemens, Watchdog, Centurion).

Where do I find my serial number? →

Where is my transfer switch serial number? →

Enter "N/A" for natural gas.

Approximate is fine. Recorded as YYYYMMDD.

Remote monitoring keeps watch when you can't. So we can keep an eye on your generator year-round and catch a problem before it ever leaves you in the dark, we ask every new service customer to keep remote monitoring active. For ongoing service we use dealer-managed monitoring — Generac Mobile Link (dealer-managed), OmniMetrix, or GeneratorStatus.com. If you already have a Generac Mobile Link subscription, we'll convert it to a dealer-managed account with updated billing terms. Don't have monitoring yet? No problem — we'll get you set up. Adding or upgrading a monitor is usually a one-time hardware, installation, and activation cost, and we'll walk you through it up front before scheduling any work — no surprises.
Upload a clear photo showing the generator and its surroundings

JPG photo. On a phone you can take one directly — large photos are resized automatically. A photo is required before we schedule a visit so we can confirm the installation meets the manufacturer's clearance requirements.

Preview

* Required fields. Your information is sent securely to Mark Avery Inc. and is not shared.